Unker, how much to go this place?
by Bertha Henson
YESTERDAY, my ride from the National University of Singapore in Kent Ridge to my home in the East cost me $51. It was the most expensive fare I’ve ever had to pay in my life.
It was raining. I was carrying books. And I called for a GrabTaxi, none of which was in my vicinity as I could tell from the app. It suggested that I try for a GrabCar as well. Now a standard taxi ride would cost me about $26 to $28, according to the app. A car ride would be a flat $51.
Decision time. Should I pay that high price or hope that a standard taxi would bid? Or should I just stand around in the rain and hope that a taxi with its green light on come by? I went for GrabCar, a Honda Stream, which was due to arrive in three minutes. As luck would have it, I spied a green-lit Comfort cab coming my way. Should I cancel the GrabCar and hop into it? Yet, I also recall the number of times empty cabs have cruised by or drivers who told me that they were not going my way. I also thought about the Grab driver. He would lose his fare.
I let the cab pass.
Now I’m sure people who think I should have hailed the cab would say it’s because I’m “too rich”. I would like to think it was because I’m “too nice”. Serious. Hey, the GrabCar driver could be the family’s sole breadwinner with four schoolgoing children!
Now it seems that surge pricing will come into play in the taxi industry. All the cab companies want some form of demand-and-supply charging system because it seems to be working for rivals, Grab and Uber in terms of incentivising their drivers to stay on their fleet.
The biggest player ComfortDelGro wants to try something in-between – a choice between fixed fare and surge pricing. The fixed fare system, however, doesn’t assure commuters of a guaranteed outcome. The Public Transport Council is looking over the proposal, although I don’t understand why, since fares have been de-regulated since 1998.
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When canvassed, transport analysts all have something to say about taxi fares. So I thought I should give my take as a passenger too.
a. Cab companies should first get rid of the myriad surcharges it has and streamline fares.
Of course, they should. But they don’t have an incentive to now because nobody hails a taxi and asks for an itemised costing before getting in, like how many ERP gantries the cab would have to pass through and at what cost and whether it’s still peak hour pricing. Cabbies might actually prefer streamlined fares because it saves them from getting into arguments with commuters who accuse them of going “the long way”.
b. Surge pricing might be too heavy a cost for cab companies to carry because unlike their rivals, they don’t have as much money to burn.
I’m no transport analyst, so I don’t know how the change would affect the companies bottomline. But I am a commuter and all I worry about is taxi drivers hiding during non-peak hours and suddenly “surging” during peak hours when fares would be surging too. After all, they already do so now.
c. Surge pricing, if applied to street hailing, would cause confusion for the commuter.
That’s true. A meter system is great because you can actually see the fares going up – and check the cash in your wallet. You can actually stop the cab half-way and get off, which I have done when I think I can save a dollar walking to my destination because my purse is emptying out. Presumably, under the new system, I have to flag a cab down and ask the price – which is given to me. Frankly, my next instinct would be to bargain. Is this allowed? Sigh.
d. Surge pricing may lead to cabbies responding only to calls and avoiding taxi stands.
If you’ve ever been in a taxi queue, you know that feeling you get when a cab comes by to pick up someone who went for a ride-hailing app instead. Sometimes it’s good because it shortens the queue. Sometimes you feel like screaming because the passenger is not in the queue and have therefore “choped” the cab which would have been in the line. I have taken to reading a book while waiting.
Now, what will happen if surge pricing occurs across-the-board. “Unker, how much to Bedok?” “Fifty dollars”. Do you say “No thanks, I’ll take the next ride?” Or do you just get in so as to not lose face with those waiting after you. “Cannot afford, why take taxi?”
At least, the current system is just the booking fee on top of the meter system. You roughly know if you can afford it.
Well, I suppose some would say that surge pricing reflects the true cost of taxi transport. It is, after all, private transport and should not be subsidised.
Don’t you think roads are getting too crowded these days? Those who would have left their cars in carparks are now out picking up fares as Uber or Grab drivers. I think that getting from Point A to Point B is taking much longer than it used to. If the price is too high for too long a ride, public transport would definitely be better value-for-money.
Time to switch mode of transport.
Featured image from Shawn Danker.
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