In defence of the SOP and robot cops
by Daniel Yap
THE Singapore Police Force has come under fire of late for how its officers followed Standard Operating Procedures (SOPs) and arrested a 74-year-old woman for her summons over a Town Council fine. The Singapore Prison Service (often and easily confused with the Police) then bound her hand-and-foot to transfer her from custody to a cell.
SOP again, and surely excessive for a geriatric with no criminal past, wanted for putting potted plants in the wrong place. But rules are rules.
But are SOPs rules? Not really. In the army, it is military law that governs us, and then every unit has its standing orders – formally given down the chain of command. An SOP, on the other hand, is simply a set of default reactions and decisions we use when faced with common situations.
Here’s where Robocop steps in to be the hero we deserve, but not the one we really need right now (or is that someone else?). The parable of the police-man-made-machine, and I’m talking about the glorious artistry of the 1987 film, is pit against not just all manner of criminality and pseudo-criminality, but held in contrast against ED-209, the completely robotic but massively powerful law enforcement droid.
ED-209 only reacts to rules and set-in-stone procedures, but Robocop, with the frailty and power of a human mind and emotion, is the hero that saves the day. Our everyday heroes at the Police need to be able to apply Robocop’s humanity, lest they be seen as the cold, marginally vile, by-the-book-only ED-209.
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An SOP is a great thing. Like Robocop’s “prime directives”, it saves us the trouble of having to hum and haw excessively over each case. Like Robocop’s targeting computer, it helps speed up our reaction time and decision-making. Like Robocop’s armour plating, it is something to fall back to when things get too complicated or too risky. But SOPs can’t possibly cover every contingency. Things can still go wrong.
Following SOPs does mitigate our actions when things go wrong, but it does not mean that what we did wasn’t wrong. It acts as a reasonable explanation for our chosen actions, but doesn’t absolve us from responsibility.
In other words, the thinking person is not slave to his or her SOPs, and commanders should not teach their charges to become slaves to an SOP. Everyone at all levels of an organisation should be told to think for themselves and then take responsibility for their own decisions.
An SOP is supposed to be a tool that enhances the thinking officer’s effectiveness, not a crutch for mindlessness or a machine to set in motion and forget about. That would make us no better than robots, and in today’s technological world, we really need to differentiate between man and machine, lest our jobs be on the line.
So henceforth let, “we followed procedures” never again be an excuse for not engaging the brain, or doing things with a heart. We’ve got to ask ourselves: what would Robocop do?
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